Refund Terms

Introduction

Thank you for shopping at HEXORINTHES. We value your satisfaction and are committed to providing a seamless shopping experience. Should you encounter any issues with our products, please refer to our refund terms below.

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• A receipt or proof of purchase is required.

Refund Process

If you are eligible for a refund, please follow these steps:

1. Contact us at [email protected] with your order details.
2. Once your request is received, we will inspect the item and notify you of the approval or rejection of your refund.
3. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Non-Refundable Items

Certain items are exempt from being refunded. These include:

• Gift cards
• Downloadable software products
• Sale items, unless otherwise specified

Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account again.
• Next, contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

If you need to exchange an item for the same product, please send us an email at [email protected] with the details of the product you wish to exchange.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions regarding our refund terms, please reach out to us at [email protected].